Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. For non-sale items you can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff. Once the return is approved, we will start the refund process. Switchback Sports reserves the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Non Refundable Items:
- No returns on "Used Bikes", "Final Sale", “Pre-Order” or "Special Order" items.- Shipping and Assembly fees are non-refundable.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchbacksports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@switchbacksports.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.
Shipping
To return your product, you should mail your product to:
Switchback Sports
1245 Deer Valley Dr,
Park City UT 84060, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Thank you for visiting and shopping at Switchback Sports. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders shown as "free shipping" will be delivered by FedEx Standard or UPS Standard Ground(3-5 business days) Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Switchback Sports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Switchback Sports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Switchback Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
At Switchback Sports:
1245 Deer Valley Drive Park City, UT 84060 United States
Email us at info@switchbacksports.com
Why not ride every day? The Process 134 DL is the bike you want if you’re thinking of telling The Man where to stick his 401k contribution. Yeah, we already played this riff with the 153 DL, but the song remains the same, just with a touch less suspension travel but the exact same anti-establishment attitude. Mullet-capable, sweet handling geometry, rugged aluminum frame, apocalypse (or sustained unemployment) ready pivot hardware keep you rolling day in, day out. Durable, dependable, and so damn fun that you’ll want to ride every single day. Which was kinda the point of quitting the day job in the first place, right?
Now available in size XS with 27.5” wheels, MX-ready.
SPECIFICATIONS
| FRAME | Kona 6061 Aluminum Butted 134mm Travel |
| SIZES | XS, S, M, L, XL |
| REAR SHOCK | RockShox Deluxe Ultimate 185x50mm |
| FORK | RockShox Pike Select+ 140mm 29" (Size XS 27.5") |
| CRANKSET | SRAM Eagle 90 DUB 32t / XS-S 165mm / M-XL 170mm |
| BOTTOM BRACKET | SRAM DUB PF92 MTB WIDE |
| PEDALS | n/a |
| CHAIN | SRAM Eagle 70 T-Type |
| CASSETTE | SRAM Eagle 70 10-52t 12spd |
| CHAINGUIDE | n/a |
| FRONT DERAILLEUR | n/a |
| REAR DERAILLEUR | SRAM Eagle 90 Transmission |
| SHIFTERS | SRAM Eagle 70 Transmission |
| BRAKE CALIPERS | SRAM Motive Bronze 4-Piston |
| FRONT BRAKE ROTOR | SRAM Centerline 200mm 6B |
| REAR BRAKE ROTOR | SRAM Centerline 180mm 6B |
| BRAKE LEVERS | SRAM Motive Bronze |
| HEADSET | FSA Orbit No.57B ZS44/ZS56 |
| HANDLEBAR | Kona 35mm / Back 8º / Up 6º / Rise 18mm / Width XS-S 760mm / M 780mm / L-XL 800mm |
| STEM | Kona 35mm / Rise 0º / Length 40mm |
| SEATPOST | TranzX Dropper +RAD Internal 31.6mm / XS 125mm / S 150mm / M 170mm / L 200mm / XL 230mm |
| SEAT CLAMP | Kona Clamp 34.9mm |
| GRIPS | Kona Key Grip Lock-on |
| SADDLE | WTB Volt Cromoly SL |
| FRONT HUB | Formula 15x110mm |
| REAR HUB | Formula 12x148mm HG |
| SPOKES | Stainless 2.0mm Black |
| RIMS | WTB KOM Team i30 |
| FRONT TIRE | Maxxis Minion DHF 29x2.5" EXO / TR / 3C MaxxTerra (27.5x2.5" size XS) |
| REAR TIRE | Maxxis Dissector 29x2.4" WT EXO / TR / 3C Maxx Terra (27.5x2.4" size XS-S) |
| PAINT COLOR | Matte Metallic Sage w/ Espresso & Spot Gloss Decals |
All specifications are subject to change without notice.
Prerelease products may be displayed as graphic representations.
Prerelease products may be displayed as graphic representations.
