Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tim@akersdigital.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tim@akersdigital.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When and What can i consign

Winter consignment — October 1st–March 13th

Accepted gear:
Skis, snowboards, and accessories. We do not accept used helmets of any kind to ensure the safety of our customers.

Summer consignment — May 1st–August 31st

Accepted gear:
Bikes, camping gear, hiking clothing. We do not accept used helmets of any kind to ensure the safety of our customers.

It is always free to drop off and pick up your gear. It is your responsibility to pick up your gear before the end of the season. Any gear left over at the end of the season will be donated or liquidated, because we do not have space to store it.

Park City Non-Profits

Running with Ed

WHAT IS RUNNING WITH ED?

Running with Ed is a Park City tradition!  It is a celebratory relay race fundraiser for the Park City Education Foundation that raises money for Park City teachers, students, and schools. It’s been voted Park City’s Favorite Fundraiser and Sporting Event seven years in a row! 

Park City High School Mountain Bike Team

Park City High School Mountain Bike Team is a co-ed mountain bike race team comprised of  rising 7th graders -12th grade student athletes. They are a member of the Utah National Interscholastic Cycling Association. The NICA program and PCHS MTB are committed to youth development and providing a positive experience for all student athletes.

Youth Sports Alliance

The Youth Sports Alliance (YSA) introduces kids to sports and inspires them to keep moving throughout their lives.  Founded in 2002 to foster the development of winter sport teams in Park City following the 2002 Olympic Games.  A few years later, YSA added after-school programming which keeps kids active and off their screens, while also serving as a pipeline to winter sport clubs and competition.  In 2014, YSA established the Stein Eriksen YSA Opportunity Endowment, a $2 million need-based scholarship fund for competitive athletes.

Park City Football Passing League

PCPL is a 5 v 5 non-contact football passing league in the Spring for boys and girls. The goal of Passing League is to provide a fun environment for the youth players to learn more about football and prepare them for future play.

Steamboat Springs Non-Profits

Lift Up Routt County

Respecting the dignity of every person, LiftUp serves their community by providing resources and assistance to meet basic human needs and strengthen self-sufficiency. They have multiple food banks, a thrift store, and other community support resources throughout Routt county.

Steamboat Ski Patrol

Steamboat ski patrol makes sure that the mountain is safe and any injuries are attended to as quickly as possible, and Swtichback is proud to support them.

Routt County Riders

Routt County Riders advocates to implement positive change for all types of cyclists in Northwest Colorado. They accomplish this mission through community outreach activities, civic engagement and advocacy for trail diversity and road infrastructure improvements throughout the Yampa Valley and beyond.

Friends of the Yampa River

The Friends of the Yampa River's mission is to protect and enhance the environmental and recreational integrity of the Yampa River and its tributaries, through stewardship, advocacy, education and partnerships.