Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. For non-sale items you can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff. Once the return is approved, we will start the refund process. Switchback Sports reserves the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Non Refundable Items:
- No returns on "Used Bikes", "Final Sale", “Pre-Order” or "Special Order" items.- Shipping and Assembly fees are non-refundable.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchbacksports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@switchbacksports.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.
Shipping
To return your product, you should mail your product to:
Switchback Sports
1245 Deer Valley Dr,
Park City UT 84060, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Thank you for visiting and shopping at Switchback Sports. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders shown as "free shipping" will be delivered by FedEx Standard or UPS Standard Ground(3-5 business days) Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Switchback Sports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Switchback Sports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Switchback Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
At Switchback Sports:
1245 Deer Valley Drive Park City, UT 84060 United States
Email us at info@switchbacksports.com
All in. All the time. The women's Dynastar M-Pro 92 skis are your ticket to the whole mountain. Frontside carves and backside exploration come naturally for this playful freeride ski. Its blend of full sidewall construction and our progressive rocker profile pack a lively blend of power and agility for making tracks anywhere on the mountain. Our eco-designed Hybrid Core 2.0 reduces reliance on glue and composite materials for a reduced environmental impact. Focus on Sustainability and Performance Our Three-direction wood core combined with unidirectional fiberglass construction reduces the use of composite fiber in favor of natural wood fiber for a reduced environmental impact while improving ski performance Lightweight Agility with a Smooth Ride Our Hybrid Core 2.0 blends the performance of wood with the lightweight and smooth ride of PU using a three-direction wood layup to reduce glued fiberglass layers for a lower environmental footprint. Playful and Responsive Progressive Rocker features a long rise in the tip and tail for a playful and responsive feel in a range of conditions Smooth Turn Transitions Adaptiv Sidecut creates a smooth transition between tip waist and tail geometry for fluid turn initiation and finish Precise, Powerful Edge Control Full Sidewall construction from tip to tail maximizes edge grip and precision Balanced Power and Weight An engineered titanal layer reduces weight while maintaining power and smooth control through the length of the ski Race-Ready Base Our Sintered HD Base maximizes glide in all snow conditions
The skis pictured are a very accurate representation of the pair you will receive, but may not be the exact skis.
Each pair is rated based on usage and topsheet condition into one of three categories: Good, Better, or Best.
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Good: Well-used with visible wear on the topsheet and base, but nothing that impacts performance.
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Better: Minor cosmetic wear from normal demo use, with a clean overall look and no impact on performance.
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Best: Top-tier condition with little to no visible wear, representing the highest quality in our inventory.
All skis have been professionally inspected to ensure they are structurally sound and ready to ride!
These demo skis have been used for a season, and pricing reflects their condition and level of wear. They are a great option for anyone looking to maximize value without sacrificing performance. A tune can be added to your order if desired.
If you would like additional photos or more detailed close-ups of a specific pair, we are happy to provide them. Please reach out to us via email.
The customer is responsible for return shipping costs.
