Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. For non-sale items you can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff. Once the return is approved, we will start the refund process. Switchback Sports reserves the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Non Refundable Items:
- No returns on "Used Bikes", "Final Sale", “Pre-Order” or "Special Order" items.- Shipping and Assembly fees are non-refundable.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchbacksports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@switchbacksports.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.
Shipping
To return your product, you should mail your product to:
Switchback Sports
1245 Deer Valley Dr,
Park City UT 84060, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Thank you for visiting and shopping at Switchback Sports. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders shown as "free shipping" will be delivered by FedEx Standard or UPS Standard Ground(3-5 business days) Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Switchback Sports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Switchback Sports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Switchback Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
At Switchback Sports:
1245 Deer Valley Drive Park City, UT 84060 United States
Email us at info@switchbacksports.com
The new Tenaya™ Spherical helmet sets a new standard in premium all-mountain performance.
Modern freeride styling teams up with advanced technical features to provide fit, comfort, and protection for long days chasing the perfect turn, exploring the mountain with family, or venturing into the backcountry. Warmth and comfort are driven by the Plush Max lining, our In Form 2 fit system, and adjustable venting. And for the highest levels of protection, we arm the Tenaya with our proprietary Spherical Technology™, powered by Mips®, to reduce rotational energy during certain impacts through our unique two-part construction.
- IN FORM 2 FIT SYSTEM — The In Form 2 Fit System is lighter and lower-profile than the original; and easier to dial in a custom fit in seconds — even with gloves on. An improved dial design provides up to 6cm of adjustment plus enhanced stability.
- FIDLOCK® MAGNETIC BUCKLE CLOSURE — The pinch-free one-handed Fidlock® magnetic snap helmet buckle combines the advantages of two fastening concepts in a completely new way: Strong magnets make it easy to open and close; while a secure snap functionality ensures a continuous locking force.
- THERMOSTAT CONTROL — Thermostat Control Adjustable Venting allows you to custom-tune airflow instantly with a simple; low profile control button on the outside of the helmet. No other system is faster or easier to adjust; and nothing is more effective at keeping you comfortable.
- STACK VENT TECHNOLOGY — Our Stack Vent was developed based on research showing the majority of warm air that can cause fogging comes from the goggle's center top vent. Aligning the Stack Vent in the helmet with the center vent of the goggle helps keep it clear and fog-free.
- HYBRID CONSTRUCTION — Hybrid Construction merges a durable ventilated Hard Shell upper with an In-Mold Construction lower shell plus sidewalls for added protection and style. With Hybrid Construction the helmet is beefed up for added durability while remaining lightweight. Hybrid Construction also features an impact-absorbing and lightweight EPS foam liner.
