Our Returns Policy covers all products available in our webstore, including bikes, parts, components, and accessories. For non-sale items you can initiate a return request within a 30 day period after your purchase. Each return is subject to review by our staff. Once the return is approved, we will start the refund process. Switchback Sports reserves the right to decline a return if, at our discretion, we find that the policy is being misused or abused.
Non Refundable Items:
- No returns on "Used Bikes", "Final Sale", “Pre-Order” or "Special Order" items.- Shipping and Assembly fees are non-refundable.
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue a Gift Card.
Refunds are not available on items purchased through our "Special Order Catalog", These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@switchbacksports.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@switchbacksports.com and send your item to: Switchback Sports, 1245 Deer Valley Dr, Park City UT 84060, United States.
Shipping
To return your product, you should mail your product to:
Switchback Sports
1245 Deer Valley Dr,
Park City UT 84060, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
Thank you for visiting and shopping at Switchback Sports. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Orders shown as "free shipping" will be delivered by FedEx Standard or UPS Standard Ground(3-5 business days) Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Switchback Sports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Switchback Sports is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Switchback Sports is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
At Switchback Sports:
1245 Deer Valley Drive Park City, UT 84060 United States
Email us at info@switchbacksports.com
Here’s a refined and engaging rewrite of your LUXX Control Air with InfiniGrit description. This version keeps all the essential information while tightening the language and improving flow — ideal for product marketing or web use:
LUXX Control Air with InfiniGrit – Precision Perfected. Spin Elevated.
When we launched the original LUXX Control Air, it quickly became a fan favorite — challenging the industry’s obsession with power by putting precision, control, and placement front and center.
The response was clear: players wanted a paddle that helped them keep the ball in play, control the tempo, and outsmart their opponents — not just overpower them. The LUXX Control Air delivered exactly that.
Now, we’ve taken it a step further.
Introducing the LUXX Control Air with InfiniGrit — same control-first identity, now with upgraded spin durability and added power, all without sacrificing the feel that made it a standout.
Key Upgrades:
-
Triple the Spin Durability
The new InfiniGrit Surface delivers 3x longer-lasting spin performance compared to raw carbon paddles — helping you generate up to 2,000 RPMs for sharper angles and pinpoint precision. -
More Power, Still All Control
The re-engineered 19mm X7 Thikset Honeycomb Core (1mm thinner than the original) and added EVA foam in the throat and handle enhance power output — without compromising the signature control feel.
Choose Your Shape:
🔹 Epic
Long Handle | Standard Paddle Shape
A traditional shape with a generous face and elongated handle, the Epic is well-balanced and versatile — making it ideal for both beginners and advanced players who want a reliable blend of control and power.
🔹 Invikta
Longest Handle | Elongated Paddle Shape
Favored by pros and intermediates alike, the Invikta offers maximum reach, a large sweet spot, and enhanced spin potential — all in a design built for precision and powerful play from anywhere on the court.
Master your placements. Elevate your spin. Win with precision.
LUXX Control Air with InfiniGrit – Control Just Got Even Better.
